The policy is effective as of 2 p.m. on March 15. I was never told about this policy. 6. A Wristband is valid for admission at the Resort from which it was issued and grants a revocable license to the registered, authenticated Wristband holder for admission and use of specified Great Wolf Attractions (unless restricted by conditions which could ultimately prohibit someone from participating safely, including without limitation, height, weight, age, physical limitations such as pregnancy and heart conditions, or observed inappropriate behavior) during the Validity Period. You supply your name and email address and the recipient's name and email address when you send an e-card. How is personal information shared with third parties? Est permitido traer hieleras a la habitacin? Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Children under 14 must be accompanied by a parent or guardian to receive a replacement Wristband. The hotel was nice and clean and the breakfast the next morning was definitely " in 2 reviews " one of the employees there was absolutely wonderful she had our room ready to go all my wife had to do was sign. Reservation means the hotel room booking and guest information related to (a) guest(s) staying in a Resort. About My Reservation I left something at Great Wolf Lodge. Guest Room Wristband means as provided under Wristband Types below. Such Wristbands may be subject to additional terms and conditions as part of the sale. Children under 13 supply their name and email address and the recipient's name and email address to send an e-card. You must be at least 18 years of age (or the age of majority in your jurisdiction of residence) to participate in the GWL Program. We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments. Book your stay today! THE RESTRICTION AGAINST RESALE AND TRANSFER EXTENDS TO ANY EXCESS OR UNUSED WRISTBANDS OF WHICH ANY INDIVIDUAL MAY COME INTO POSSESSION, WHETHER AS PART OF A RESERVATION OR OTHERWISE. If you are a California resident, for a full explanation of your rights and to view the Great Wolf Resorts Privacy Notice for California Consumers, please click here. All Bonus Deals must be redeemed prior to the stated expiration date to be valid. ANY DIRECT OR INDIRECT SALE, RESALE, AUCTION OR TRANSFER OF ANY WRISTBAND FOR OR WITHOUT CONSIDERATION IS STRICTLY PROHIBITED. Miscellaneous. Eligibility. Great Wolf, in its absolute discretion, reserves the right to vary the opening and closing dates of the Great Wolf Attractions and to close, remove, or cancel all or any part of the rides, events or facilities within the Great Wolf Attractions for any reason, including without limitation, technical, health and safety, and/or operational reasons or due to special events or private functions. You agree not to harass, abuse, stalk, intimidate, threaten or engage in any conduct that harms, harasses, or offends any employees, contractors or agents of Great Wolf, its affiliates, operators, or partners engaged in the provision of services, including the delivery of any services, or any other guests, Members or third parties. Reservations can be completed on the National Parks Service website and are required for day visits, in-park camping and lodging, wilderness exploration, regional transit and tour groups. All trademarks, service marks, trade names, trade dress, logos, designs and sounds associated with the Site are owned by Great Wolf or third parties that have authorized their use. 9-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable Dates cannot be changed through Groupon once booked; valid only for night (s) purchased No-shows will be charged total Groupon rate No refunds will be processed by Groupon after check-in After applying the change fee, we can place the remaining balance on a deposit hold for up to 12 months to allow guests additional time to determine a future stay date if a change in their reservation is needed. Terms and Conditions means these terms and conditions or any other condition that applies to the receipt and/or use of a Wristband. Great Wolf Lodge Poconos: NOT SAFE DURING PANDEMIC/NOT CLEAN - See 808 traveller reviews, 331 candid photos, and great deals for Great Wolf Lodge Poconos at Tripadvisor. This Agreement will be governed by and construed in accordance with the laws of the state of Wisconsin, excluding that body of laws pertaining to conflict of laws. THE SITE IS PROVIDED 'AS IS' AND ON AN "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES THAT IT IS FREE OF DEFECTS, VIRUS FREE, ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Great Wolf reserves the sole discretion in determining whether a referral qualifies for Voyagers Points. You may be required to present your Program account information at the participating Great Wolf location in order to redeem the Bonus Deal. We require guest checking in to be at least 21 years of age and to present the credit card used at time of booking (in case of incidental charges) and a photo ID upon check-in. Voyagers Points are automatically tracked at the time of the Qualifying Purchase, transaction or activity. electric, propane or charcoal) and any electrical device that Great Wolf Lodge deems unsafe. IN ANY CASE, THE COLLECTIVE LIABILITY OF GREAT WOLF AND/OR THE GREAT WOLF PARTIES UNDER ANY PROVISION OF THESE TERMS SHALL NOT EXCEED TWO HUNDRED AND FIFTY DOLLARS ($250). Regardless of billing or master account arrangements, you are liable for any and all charges posted to your room(s). For the avoidance of doubt, the full value of any part of the value of the Wristband will not be refunded, nor will any compensation be paid or payable if any of the Great Wolf Attractions become unavailable or if any part of the Great Wolf Attractions are closed or removed. YOU RELEASE GREAT WOLF AND THE GREAT WOLF PARTIES FROM ANY CLAIMS OR LIABILITIES ARISING FROM THE MATERIALS AND WAIVE THE RIGHT TO PURSUE ANY CLAIM AGAINST GREAT WOLF AND THE GREAT WOLF PARTIES ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SITE, AND/OR THE MATERIALS. WITHOUT LIMITING THE PRECEDING SENTENCE, IN NO EVENT WILL GREAT WOLF BE LIABLE TO GUEST FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. Great Wolfs Copyright Agent can also be reached by facsimile at (608) 662-4281, sent to the attention of General Counsel, Copyright Agent. 9. What is the resort fee? Base Rate: $21.00 per hour Essential Duties & Responsibilities: Contact Us. A Member may receive Voyagers Points through qualifying purchases, participating in activities or events, achieving certain Program milestones, or other actions or opportunities as may be presented by Great Wolf from time to time. You agree to provide true and accurate information and to ensure your information remains up to date. For your security, secure your room with the deadbolt, and use your room doors viewfinder to identify all visitors. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the service to Great Wolf Resorts. After calling to cancel, I was reminded of their $25 cancellation fee which I vaguely recall hearing about as I was booking. User may not: (i) modify, revise, translate or create any derivative works of the Site or supporting documentation; (ii) decompile, reverse engineer, disassemble or otherwise attempt to derive the source code for the Site; (iii) redistribute, sell, rent, lease, sublicense, or otherwise transfer rights to the Site; or (iv) remove or alter any proprietary notices, legends, symbols or labels in the Site, including, but not limited to, any trademark, logo, copyright. Our postal contact regarding the matters set forth in this Agreement is as follows: Great Lakes Services, LLC Attn: Greatwolf.com support, 525 Junction Road, Suite 6000 South, Madison WI 53717. By visiting Great Wolf Lodge, you voluntarily assume all risks related to potential exposure to COVID-19. Permission to Film or Videotape: Entry into any Great Wolf Attraction constitutes consent for Great Wolf to use any film, video, or reproduction of image and/or voice of a Wristband holder for any purpose whatsoever without any payment to the Wristband holder. No. 1. Voyagers Points will be subtracted from the Member's account immediately when redemption is requested based on the total Voyagers Points redeemed. Great Wolf is under no obligation to provide Members with any particular number of Voyagers Point-earning opportunities, special offers, or to send messages to them. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. Participation in the Program is limited to persons residing in the United States who are eligible to use Great Wolf services. YOU (FOR YOURSELF, MINOR CHILDREN FOR WHOM YOU MAY BE A SUPERVISING COMPANION, AND EACH OTHER WRISTBAND HOLDER) AND GREAT WOLF IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL. Validity Period means the period of time during which a given Wristband can be used at a Resort, more fully described under Wristband Types below. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent about rescheduling your reservation, or to cancel and receive a full refund. What personal information is collected and how is it used? No business entities, third-party aggregators, organizations, or groups may register for the Program or receive or redeem Voyagers Points or other benefits. Such Guest Room Wristband is valid only for the period of the corresponding Reservation. SOME STATES DO NOT ALLOW THE DISCLAIMER OR LIMITATIONOF WARRANTIES, SO THE DISCLAIMERS SET FORTH ABOVE MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH STATE LAW APPLIES TO YOU. Assumption of Risk: Guest acknowledges that there are risks inherent in using the Resort premises and Great Wolf Attractions. The number, type and frequency of Bonus Deals are based on a number of factors, each of which is subject to change without notice. Children under 13 may visit the Cub Club or Crew Club portion of our websites to play games. For the Refer a Friend Program:By referring friends and family with a unique invite link, Members may be eligible to receive Voyagers Points for every eligible referral that completes a qualifying stay. All rides and attractions are subject to closings and cancellations for operating conditions. Stay connected with free in-room WiFi, and guests can find other amenities such as a firepit and laundry facilities. The Program is a customer loyalty program that allows a Member (as defined below) the opportunity to participate in exclusive member promotions and to receive and redeem loyalty points (Voyagers Points) on an individual basis for their own account. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's iconic hub: a . Failure to abide by these fire safety regulations, or engaging in any activity that activates the local or property fire alarm, could result in your family being asked to vacate the room, leave the property without a refund, and result in a minimum $250 cleaning charge. PLEASE READ THE PROVISION CAREFULLY. Tethered Wristband: Each Guest Room Wristband holder may purchase additional single-day Wristbands for individuals not residing at the Resort during the relevant Reservation period for a fee to be determined by Great Wolf from time to time. Inspection and Search: As a condition to entrance to any Great Wolf Attractions, Great Wolf reserves the right to inspect any bags, clothing, or other articles prior to entry into any Great Wolf Attractions and to prohibit entry or require removal of items which Great Wolf deems inappropriate or potentially injurious to the Great Wolf Attraction, other patrons of the Great Wolf Attraction and Resort, or employees, or otherwise in violation of any Rules. Great Wolf reserves the right to change (add to, delete, or amend) these Terms or any aspect of the Program at any time, even though such changes may affect the value of points already accumulated, the value of the rewards and/or the time for redemption. Director of Guest Services- Full-time-Salaried $90k-$95k annually. Our email contact regarding such matters is as follows:[emailprotected]. Members are not entitled to any compensation as a result of such technical failures or difficulties. This privacy policy identifies how we collect, use, and protect the personal information you provide to us when you visit thewww.greatwolf.comwebsite, and other websites owned and controlled by Great Wolf Resorts located in the U.S. Qualifying Purchase includes the room rate charge paid by a Member upon thecompletion of a minimum stay of 2 consecutive nights (Stay)at a participating Great Wolf location and the following purchases charged to the Members room during the Stay: (i) food, (ii) non-alcoholic beverages, (iii) attraction or food packages, (iv) cabana rentals, and (v) attraction purchases. When this reservation was booked I paid extra for the flexible cancellation option which would allow us to cancel if something came up for a little bit extra. IF YOUR CLAIM IS SUBJECT TO ARBITRATION AS PROVIDED IN THE SECTION BELOW, THE ARBITRATOR SHALL HAVE NO AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. Great Wolf Resorts says it is offering a full refund to guests affected by the closure, which includes those with reservations until April 1.. Upon redemption, the total room charge for the Stay is reduced by the then-applicable value of the number of Voyagers Points that the Member redeems, after application of other promotional offers and discounts and before tax. Great Wolf Lodge Voyagers Club Terms and Conditions. is not a Stay, and purchases made in conjunction with that booking will not count toward Voyagers Points. Guest understands and agrees that Great Wolf has a zero tolerance policy for illegal activity and shall report such activity to the appropriate authorities. Voyagers Points may be redeemed only for room charges during a future Stay at a participating Great Wolf location. You agree that you shall remain solely liable for the contents of any submissions to the Site made by you or others using your account. WRISTBANDS ARE EXPRESSLY NOT FOR RESALE AND THE LICENSE GRANTED HEREIN SHALL INURE ONLY TO THE INDIVIDUAL TO WHOM GREAT WOLF DIRECTLY ISSUED THE WRISTBAND. Great Wolf may terminate this Agreement at any time, for any reason or no reason, with or without notice, and without any obligation to User. ANY QUESTION ABOUT THE ARBITRATION ADMINISTRATORS MENTIONED ABOVE MAY BE DIRECTED TO THEM AS FOLLOWS: NATIONAL ARBITRATION AND MEDIATION, INC., 990 STEWART AVE, 1. What time is check-in? Such Tethered Wristbands are (i) for use only by invited visitors to Guest Room Wristband holders and not for resale or offer to the general public; (ii) subject to availability; (iii) valid for a single day only; and (iv) limited to one (1) per Guest Room Wristband holder. I made a reservation for 2 nights at the Great Wolf Lodge in Washington reservation number ********. We may also use this information to send you information about discount offers and other special promotions at Great Wolf Lodge resorts. 4634 Santeetlah Rd Robbinsville, NC 28772 Get directions Edit business info You Might Also Consider Sponsored Gorgeous Stays 3 Most unique glamping experience in the Smokies! Manteca's location is the 19th Great Wolf Lodge to open . TO THE FULLEST EXTENT ALLOWED BY LAW, GUEST HEREBY RELEASES, DISCHARGES, WAIVES ANY CLAIM OF LIABILITY AGAINST, AND COVENANTS NOT TO SUE Great Wolf Resorts, Inc., Great Lakes Services, LLC, GWR Manager, LLC, all affiliates of each of the foregoing, rescue personnel, inspectors, underwriters, consultants, and other persons or entities who give recommendations, directions, instructions, or engage in risk evaluation or loss control activities regarding the premises or this Activity, and with respect to each of the foregoing, their respective officers, directors, agents, owners, managers and employees, all for the purposes herein referred to as "Releasees," FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, LOSSES, OR DAMAGES CAUSED, OR ALLEGED TO BE CAUSED, IN WHOLE OR IN PART, BY THE NEGLIGENCE OF THE RELEASEES OR OTHERS, INCLUDING ANY AND ALL NEGLIGENCE IN THE COURSE OF RESCUE OPERATIONS; AND GUEST FURTHER AGREES that if, despite this RELEASE, DISCHARGE, WAIVER OF LIABILITY AND COVENANT NOT TO SUE AGREEMENT I, or anyone on my behalf, makes a claim against any of the RELEASEES, GUEST WILL INDEMNIFY, SAVE, AND HOLD HARMLESS EACH OF THE RELEASEES from any litigation expenses, attorneys fees, loss, liability, damages, or costs which may be incurred as the result of such claim. 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